Privacy policy.

1. Who We Are

FLEX 3D is a 3D printing service based in the United Kingdom. Our website is https://www.flex3d.uk, and you can contact us at info@flex3d.uk.

2. What Data We Collect

We may collect and process the following types of personal data:

Information you provide directly:

  • Name, email address, phone number, and delivery address

  • Payment information (processed securely by third-party providers)

  • 3D model files and project details

  • Any messages or inquiries you send us

Information we collect automatically:

  • IP address and browser type

  • Usage data (pages visited, time spent on site, etc.)

  • Cookies and analytics data (via tools like Google Analytics)

3. How We Use Your Data

We use your data to:

  • Process and fulfill your 3D printing orders

  • Respond to inquiries and support requests

  • Improve our website and services

  • Send service-related emails and updates

  • Comply with legal obligations

We do not sell your data or use it for unrelated advertising.

4. Sharing Your Data

We may share your data with:

  • Delivery and logistics partners to fulfill your order

  • Payment processors for secure transactions

  • IT service providers who support our infrastructure

  • Legal or regulatory authorities, if required by law

All third parties are required to handle your data securely and lawfully.

5. Data Retention

We retain personal data only as long as necessary for the purposes listed above or as required by law (e.g. for tax/accounting records). You can request deletion of your data at any time unless legal obligations prevent it.

6. Your Rights (UK & GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict our use of your data

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at info@flex3d.uk.

7. Cookies

We use cookies to improve your experience. These include functional cookies and optional analytics cookies (e.g. Google Analytics). You can control cookie settings in your browser.

8. Security

We implement appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access. However, no method of online transmission is 100% secure.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our site means you accept the updated policy.