Terms of service.

Welcome to FLEX 3D ("we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website, 3D printing services, and any related offerings (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Use of Our Services

FLEX 3D provides custom 3D printing services for individuals and businesses. By submitting a model or placing an order, you confirm:

  • You own or have the right to use the model(s) submitted.

  • Your use complies with all applicable laws, including intellectual property and safety regulations.

  • You will not submit any designs that are illegal, offensive, or violate third-party rights.

We reserve the right to refuse any order at our discretion.

2. Ordering and Payment

You agree to provide accurate details when placing an order. Once submitted and confirmed, orders cannot be modified or canceled unless we agree in writing.
Prices are subject to change but will be honored for confirmed orders. Payment must be made in full before production begins unless otherwise agreed.

3. Turnaround and Delivery

Estimated turnaround times are provided for guidance only and are not guaranteed. We will do our best to meet quoted timelines but are not responsible for delays beyond our control.
Delivery is made via third-party couriers and is subject to their terms. Risk passes to you upon dispatch.

4. Custom Prints and Quality

All prints are custom-made and may have minor imperfections consistent with the 3D printing process. If there is a defect due to our error, we will assess and may reprint or refund at our discretion.
We do not guarantee fitness for a specific use unless explicitly agreed beforehand.

5. Intellectual Property

You retain ownership of any designs you submit. By uploading a file, you grant FLEX 3D a non-exclusive license to use it solely for the purpose of fulfilling your order.
We do not share or reproduce your designs beyond the scope of the order without your permission.

6. Limitation of Liability

To the fullest extent permitted by law, FLEX 3D is not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our liability for any claim is limited to the value of the order placed.

7. Privacy and Data

We collect personal data to process orders and improve our services. For more on how we handle your data, please refer to our Privacy Policy.

8. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated on our website or via email. Continued use of the Service after changes implies acceptance.

9. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.